Businesses today operate in a world of instant need and gratification. The internet has brought everyone much closer, and this includes IT support. Technology now has enabled what is called remote IT support.
For remote IT support, a technician establishes a connection between the support computer and the computer that needs repair. This is a secure remote connection that enables the technician to gain full control of the person’s desktop. They can view all of the files on the computer as well as execute any commands that are necessary to fix the problem at hand. All of this allows the technician to see what the exact problem is with the computer and fix the problem right then and there without having to be there in person.
Oftentimes the hardest part about technical support is communication. The user is often not technical enough (and thus the reason for calling technical support) to explain what the problem is exactly. This makes it much harder for the technician to solve the problem. The communication breakdown goes the other way too. The technician has to explain to the user how to fix the problem. They are often too technical to be able to explain the steps in a manner that an average person can understand. With remote support all of the communication breakdown is solved immediately. The technician can see the problem and then fix it immediately.
Common Problems Fixed via Remote Connection
The Most common things that are fixed or performed include the removal of viruses and spyware, installing new patches and device drivers, making security updates, tuning up the PC and optimizing the software setups, installing new software, and registry repair. Probably the most beneficial use of the remote connection is to remove viruses and spyware. When computers become affected, it can be very difficult to repair the damaged computer via phone support. This is where the remote connection support makes the biggest difference.
Practically all IT companies offer remote support now. It just makes sense. They can see the problems as they are happening and fix the problems right then and there. This results in less downtime and, in the end, more productivity. That adds to the bottom line which is the most important reason for making sure that remote support is offered.
